Civil Rights Division 21

This course provides human services public-facing staff, first-line supervisors, managers, and administrators with a comprehensive overview of civil rights and nondiscrimination requirements applicable to state and federally assisted programs through Division 21 Civil Rights Requirements. The training addresses regulatory compliance expectations established by the California Department of Social Services (CDSS) Civil Rights Unit, the U.S. Department of Agriculture (USDA), the U.S. Department of Health and Human Services (HHS), and other relevant federal and state oversight agencies.

Participants will develop an understanding of civil rights principles, protected classes, accessibility requirements, language access obligations, disability accommodations, and equitable service delivery practices. Through discussion and practical application, learners will explore strategies for ensuring nondiscriminatory access to programs, services, benefits, and facilities while promoting inclusive and culturally responsive customer service.

Upon completion of this course, participants will be able to:
• Explain the purpose and importance of civil rights laws and nondiscrimination requirements in state and federally assisted programs.
• Differentiate the roles and responsibilities of individual employees, supervisors, and agencies in maintaining civil rights compliance.
• Describe the purpose and components of civil rights compliance reviews and how they support equitable access to programs, services, benefits, and facilities.
• Recognize accessibility requirements related to disability accommodations, language access services, and family and children’s programs.
• Identify and utilize appropriate resources, policies, and procedures to address civil rights and accessibility concerns.
• Apply civil rights compliance requirements to support equitable access to programs, services, benefits, and facilities for diverse populations.
• Demonstrate an understanding of advocacy, allyship, cultural responsiveness, and inclusive service practices when interacting with individuals from diverse backgrounds and protected populations.

☒