Course Overview
This course empowers county welfare staff with the knowledge and tools to uphold Civil Rights in everyday service delivery. Anchored in California Department of Social Services (CDSS) policy and Division 21 requirements, the training covers the legal foundations of Civil Rights, protected classes and strategies for recognizing and responding to potential violations.
Through real-world scenarios, interactive discussions and optional technology-enhanced activities, participants will learn the importance of equitable treatment, client dignity and procedural compliance. Whether working directly with clients or supporting operations, staff will gain a deeper understanding of their role in safeguarding access and fostering public trust.
Learning Objectives
After attending this training, participants will be able to:
- Identify key Civil Rights protections under federal and state law
- Explain the role of Division 21 in promoting equitable access and protecting clients’ rights
- Detect discriminatory practices and potential Civil Rights violations in service delivery
- Apply Division 21 standards, including language access, reasonable accommodations and program accessibility
- Respond effectively and appropriately to client concerns and Civil Rights-related complaints
- Embrace equitable service delivery as a cornerstone of client trust and dignity
- Recognize the importance of compliance in fostering inclusive and accessible public services