This professional development series has been designed to provide Tribal case managers with the knowledge, skills and tools to best serve their native communities. Case managers will participate in three consecutive days of training, once a month, over a period of three months, for a total of nine days of training. The skills and tools acquired during the nine-day program have been proven to successfully equip case managers with the knowledge to establish and maintain healthy relationships with clients. Through facilitated-topic group discussions, skill-building practice scenarios and interactive exercises, participants will build competency in their case management roles by learning to effectively communicate, engage and develop strong partnerships with clients and their families.
Module 1: Interactional Helping Skills
This course introduces participants to the Shulman Interactional Helping Skills model. Using the skills associated with the model, participants will be able to successfully break down barriers to engagement and will learn techniques for managing emotional situations.
- Examining the four phases of the casework process
- Connecting with clients by tuning into self and others
- Recognizing the power and impact of your cultural context when interacting with others
- Easing a family’s anxiety by clarifying the purpose of and your role during an interview
- Understanding the effects of the stages of change on a voluntary relationship
Module 2: Motivational Interviewing and Coaching Skills
Motivational interviewing is an integrated and complex set of skills and strategies based on the principles of self-sufficiency and collaboration. This course includes instruction, opportunities for reflection, and practice of useful skills and strategies that are important in helping clients change their lives.
- Defining motivation
- Working with resistance
- Understanding the cycle of change
- Recognizing and using change talk
- Learning OARS: Principles of motivational interviewing
- Honing active and reflective listening practices
Module 3: Strength-Based Assessment and Case Management
Case management effectiveness is driven by determination of what clients and their families need in order to be successful at becoming self-sufficient and stable. This course covers both quantitative and qualitative assessment strategies and introduces and refreshes the knowledge, skills and attitudes needed to facilitate a client’s recognition and use of individual and family strengths to maximize their potential for success.
- Maintaining a strengths-based, family-focused approach
- Being respectful and mindful of boundaries
- Observing and assessing the situation
- Determining client and family needs
- Using assessment outcomes to plan client and family goals
Module 4: Barriers to Self-Sufficiency
Using a strengths-based model, the course develops knowledge and skills in identifying and appropriately responding to clients dealing with significant barriers to self-sufficiency. As a result of this course, participants have a greater understanding of the dynamics that influence client behavior and are able to conduct an initial assessment of major health and safety issues.
- Understanding the dynamics of mental health, substance abuse and family violence
- Working with clients who have a dual diagnosis
- Safety planning with battered clients
- Understanding family and community responses to mental health, substance abuse and family violence
- Mandatory reporting
Module 5: Crisis Intervention and Trauma-Informed Case Planning
Participants will learn a variety of intervention techniques and skills that are vital in developing trust and respect in work with clients and their families. The course will also cover case planning for clients in crisis and those who have experienced major loss and trauma, and helping them address the associated challenges.
- What precipitates a crisis
- Tools for observing and assessing situations
- Techniques to deal with potentially violent situations, domestic violence and suicide threats
- How to defuse verbal and physical escalation
- Wellness and self-care, compassion fatigue
- Self-protection and stress management
Module 6: Mental Health First Aid
In this course, participants learn risk factors and warning signs for mental health and addiction concerns, strategies for how to help someone in crisis and non-crisis situations, and where to turn for help. Mental Health First Aid teaches about recovery and resiliency—the belief that individuals experiencing these challenges can and do get better and use their strengths to stay well.
- Depression and mood disorders
- Anxiety disorders
- Substance use disorders
Module 7: Wellness in the Workplace
This workshop presents wellness as an approach to health that can result in greater vitality, control, responsibility and on-the-job effectiveness. Participants will better understand factors that may contribute to their own health risk and that of others as well as ways to reduce chronic pain and tension.
- The signs and symptoms of stress
- The relationship of wellness to self-esteem and productivity
- Better ways to handle job stress
- Factors and habits that contribute to health risk
- Relaxation techniques