Elective Courses

Brief Counseling Strategies

  • What is brief counseling
  • Philosophy and benefits of brief counseling
  • When and how to use brief counseling strategies
  • Techniques for practicing brief counseling with participants

Career Assessment and Development Objectives

  • Explain the importance of career assessment and coordinator interview techniques while providing career exploration information
  • Describe the uses for various career assessments
  • Demonstrate the use of various labor market information sites and career resource sites
  • Use a case study to further explore career development and assessment practices
  • Develop an Individual Vocational Plan for a case study participant

Coaching Program Participants

  • Using interpersonal skills to motivate and support participants
  • Identifying what motivates participants and encourages them in their efforts to become self-sufficient
  • Coaching, praising and celebrating successes
  • Maintaining motivation in the case management process

Coaching Skills

This course covers strategies for coaching and motivating participants to actively participate in case planning and implementation.

Case management staff participating in this course will learn:

  • the importance of communication, participation, and modeling to improve participant engagement
  • how to involve participants in planning tasks and activities to help them move toward self sufficiency
  • how to recognize barriers and issues participants are facing
  • strategies to address lack of motivation on the part of the participant
  • the case manager’s strengths as a coach
  • the benefits of coaching participants to success

This one-day course is intended to introduce participants to a more active way of working with TANF participants help set goals and achieve success. This training will be delivered in two half day sessions in order to allow for the implementation and practice of the skills that are covered.

Community Collaboration Skills

Collaborating with the community is both an art and a science. Successful strategic relationships with a variety of community partners are critically necessary and impact the quality of services participants receive directly. This workshop for program managers and directors addresses the skills necessary for achieving “win-wins” with community groups, outside agencies and businesses that collaborate with the department.

Topics include:

  • collaboration and partnership "nuts and bolts"
  • skills for partnership, courtship and engagement
  • strategies for sustaining collaborations, i.e., (shared visioning, conflict resolution, ally relationships, appropriate infra-structure, etc.)

As a result of this workshop, managers will strengthen their awareness about different dynamics related to facilitating strategic community relationships and be better prepared to foster successful community relationships.

Crisis Management

This workshop develops the skills necessary for dealing with crisis situations and ways to practice intervention techniques.

Topics include:

  • verbal and physical escalation
  • what precipitates crises
  • observing and assessing the situation
  • techniques to deal with potentially violent situations, domestic violence and suicide threats
  • assessing future risks
  • determining the potential for change
  • crisis intervention by phone
  • self-protection and stress management

As a result of this workshop participants will learn how to develop trust and respect in work with Native American clients and their families. Participants also learn a variety of intervention techniques and skills that will support them.

Customer Service

The purpose of Tribal TANF is to serve Native families, and the case manager’s role is at the focal point of service. This workshop explores what service means and how positive customer service is fundamental to establishing effective case work. Participants will develop customer service action plans that address different aspects of customer service and different approaches to complex situations.

Data Based Decision Making

This workshop focuses on understanding the data captured in the federal data report, how different data elements are used to determine the work participation rate and using the data to make program and policy decisions.

Topics include:

  • Tribal Family Assistance Plans
  • work participation rates
  • the relationship of data to case management services
  • program and policy decision-making

Expanding Your Expertise in Tribal TANF

This workshop is designed for Tribal TANF program staff to reevaluate their current Tribal TANF Assistance Plans and for tribes that may be considering developing a new Tribal TANF program. The workshop provides an overview of the intent of Tribal TANF, the authorizing legislation, “prerequisites” that should be considered and information and resources needed to get started.

Topics include:

  • population and service area
  • what to think about when developing or revising the Tribal TANF Assistance Plan
  • working with your tribal council as well as federal, state and local entities
  • developing infrastructure and program goals
  • determining purpose: employment and training vs. social services
  • data systems for federal reporting and tracking case management functions
  • federal guidelines
  • what is work participation
  • use of sanctions

Participants will gain a better understanding of how to move forward with developing new program plans and enhancing or changing current program plans.

Leadership, Management and Supervision

Leaders, managers and supervisors are charged with developing and implementing service delivery systems that address the program goals of tribal TANF, while adhering to federal mandates and guidelines. In response, many tribes have developed organizational infrastructures and systems in Native communities to ensure the effective delivery of TANF services to Indian families. Ultimately, program leaders, managers and supervisors are responsible for the successful delivery of services that will facilitate self sufficiency among their program participants.

Tribal TANF Programs need leaders with skills to effectively develop and manage the programs and the staff who deliver services to program participants. This series addresses the development and refinement of the professional knowledge and skills leaders, managers and supervisors need to effectively manage tribal TANF Programs.

This 9-day series is organized in two major sections.

Phase I, Leading, Managing and Supervising in Tribal TANF Programs, is a 6 day series that addresses matters such as:

  • Roles, responsibilities, and requirements of organizational/program leaders
  • How leadership is different from management and how they are both different from supervision
  • Leadership styles, practices and applications
  • Understanding organizational climate and the leader’s responsibility for its health
  • Understanding organizational development and systems
  • Managing successful change—the leader’s role
  • Effective leadership communication strategies
  • Leadership and tribal TANF mission and vision
  • Levels of management and the leadership required in each

The first phase will be held over six (6) days, and will include active learning opportunities, and experiential instruction. Participants will have the opportunity to learn and practice skills that will enhance their practice of leadership at all levels of tribal TANF programs.

Phase II, Managing and Supervising People in a Human Services Environment, is a 3 day training event that addresses issues such as:

  • The supervisor as coach, mentor and trainer
  • Supervising case managers
  • Adult learning principles and styles
  • Problem solving
  • Coaching for performance improvement
  • Supervising for self-sufficiency
  • Documenting activities
  • Building workers’ skills and reinforcing new behaviors

The second phase allows the participants to experience application of the knowledge and skills gained from Phase I to actual tribal TANF environments and circumstances.

Participants will develop and enhance their leadership skills, obtain a greater understanding of the roles and responsibilities of effective leaders and learn ways to manage, supervise and motivate their staff to work to their greatest potential.

Questions of Culture: Traditions and Case Management

This discussion will center on the development of culturally-specific case management programs and delivery of services in culturally appropriate ways. Included will be discussion of the differences in how concepts are communicated in native languages, cultural perspectives on self-sufficiency and how they are communicated/practiced across tribes, culturally-specific interaction practices and rules that affect the case management relationship.

Understanding Child Welfare and ICWA in Relation to Tribal TANF

Workshop topics include:

  • overview of the Indian Child Welfare Act (ICWA) and the child welfare system
  • how ICWA supports Indian families
  • ICWA and its relationship to Tribal TANF
  • the right of tribes to intervene and placement preferences

Working with and Facilitating Discussions with Tribal Councils

What are the priorities of Tribal Councils today? Tribal TANF is placed on the agenda—then what happens? Every Tribal Council is different and responds differently. How do agencies position their programs and services in an effort to maximize the interest and advocacy of Tribal Council members? This workshop discusses obstacles and identifies strategies to working and facilitating discussions with Tribal Councils. Workshop participants also review culturally based protocols for communicating with tribal leaders and council members.