Core Courses

Case Management Skills for Working with Substance Abuse Clients

This workshop will address strategies for working with Substance Abusing clients in Indian Country and ways that case managers can encourage and motivate clients to stay on track in their recovery process.

Topics include:

  • acknowledging our own issues and experiences with substance abuse before we can help others
  • how the case manager can work with clients to develop small achievable goals
  • monitoring client progress
  • providing on-going consistent support

Case Planning, Documentation and Writing Skills

The ability to communicate in writing is a valuable skill. This workshop covers fundamental writing concepts and skills as well as techniques for collecting, documenting and storing information in a legally presentable way.

Topics include:

  • purpose and function of case notes
  • the fundamentals: grammar, spelling, punctuation and capitalization
  • keeping accurate case notes
  • note-taking during interviewing and assessment
  • effective elements of documentation
  • using the case record as a legal document
  • recording service delivery
  • documenting reasonable efforts
  • case documentation and narrative
  • confidentiality

As a result of this course, participants will develop skills for taking an organized approach to their work and their assistance of clients. This workshop helps participants produce better written work in less time. Participants learn to record information accurately and to chronicle their work activities and the progress of clients.

Challenges to Self-Sufficiency

This course offers an in-depth examination of significant barriers to self-sufficiency. Using a strengths-based model, the course develops knowledge and skills in identifying and appropriately responding to clients dealing with mental health issues, substance abuse, domestic abuse and child abuse.

Topics include:

  • Mental health, substance abuse, and family violence in Indian families and communities: genesis and etiology
  • Acknowledging the stigma of mental illness
  • Working with clients who have a dual diagnosis
  • Safety planning with battered clients
  • Dynamics of Indian family and community responses to mental health, substance abuse, and family violence
  • Mandatory reporting
  • Substance abuse assessment tools
  • Resources for families and individuals dealing with mental health issues, substance abuse, and/or family violence

As a result of this course, participants have a greater understanding of the dynamics that influence client behavior and can conduct an initial assessment of major health and safety issues.

Customer Assessment Overview

This course will provide an overview of the role and process of assessment in case management. Staff of diverse classifications will jointly gain an understanding of how case managers use assessment tools to develop a case plan and how it fits in with education and job training

Topics include:

  • the role and process of assessment in case management
  • negotiating with a customer
  • applying problem-solving skills to customer circumstances
  • benefits of assessment and of specific assessment tools

As a result of this course participants should be able to identify their role in supporting the programs goal to assist customers on their path to self-reliance. All staff will learn to apply problem solving skills when working with customers, and how their positions within the program can benefit and appropriate utilize assessment results to serve customers.

Diversity in Human Services

This workshop examines issues of individual clients of human services and group differences in the workplace. Participants explore their own attitudes and beliefs about diversity and how these affect behaviors and decision making.

Topics include:

  • personal beliefs and attitudes
  • types of bias and prejudice
  • communication barriers and how to overcome them
  • value conflicts among cultures
  • how to recognize issues, conflicts and miscommunication stemming from individual and group differences

Participants identify values that may create conflict or miscommunication between clients and workers - and learn how to understand them in context of socioeconomic and organizational systems.

Domestic Violence

Although long suspected, the connection between domestic violence and child abuse has been established. This workshop helps child welfare workers be more responsive to domestic violence situations and the needs of all family members.

Topics include:

  • dynamics of domestic violence
  • the connection between domestic violence and child abuse
  • developing a safety plan
  • assessing risk to children in domestic violence situations
  • assessing risk of homicide or suicide
  • interviewing victims of domestic violence
  • child welfare interventions

Participants gain an understanding of domestic violence and its relationship to child abuse—and improve their ability to assess and intervene in domestic violence.

Employment Counseling

This workshop focuses on bridging two worlds and finding balance in the workplace environment.

Topics include:

  • building and integrating new knowledge out of old
  • traditional Native values and how they fit in the workplace
  • the importance of the first 72 hours of employment
  • educating self about local tribes and daily work habits
  • working with employers

Workshop participants learn how to identify traditional Native values and how to help clients become competitive Native employees in the work force.

Historical Trauma

This workshop explores how the effects of historical trauma shape the generational mindset regarding poverty and dependency among Native people.

Topics include:

  • Impact of historical trauma on Native communities and efforts toward self-sufficiency
  • Perspective on poverty
  • Explore tribal and cultural resources that can be used to positively impact the effects of historical trauma on Native families
  • Explore and encourage self-care and wellness to address the impact of historical trauma and to better serve clients

As a result of this workshop, participants will understand the effects of historical trauma on themselves, their clients and Native communities. Participants will be able to identify symptoms of historical trauma, facilitate more effective responses to clients' challenges and develop strategies to address the impacts and facilitate healing among participants.

How to Increase Training Effectiveness

Many TANF staff members are called upon to provide a variety of trainings to clients and co-workers. This workshop provides ideas for making trainings more interesting and engaging. It focuses on understanding adult learning styles and how to increase retention of information and attention through participation.

Topics include:

  • identifying your training style
  • understanding adult learning theory
  • training tips for working with TANF clients
  • evaluating your training effectiveness

This workshop gives participants the needed tools to increase the impact and results of their trainings.

Intensive Case Management

This course builds skills for developing, implementing and monitoring effective case plans and advocating for resources that help clients achieve self-sufficiency.

Topics include:

  • the effects of historical trauma
  • case management models
  • the case management cycle
  • taking a strengths-based approach to case management
  • helping clients define goals for employment and services
  • developing and modifying the case plan
  • the case manager's role in job retention

As a result of this course participants should be firmly grounded in knowledge and understanding of the practice of intensive case management.

Introduction to Tribal TANF

This half day workshop provides participants with an overview of Tribal TANF and how it was developed to better serve Native American communities.

Topics include:

  • Tribal TANF and services in Indian Country
  • the four purposes of Tribal TANF
  • the focus on self sufficiency and employment

As a result of this course, participants will understand the history and function of Tribal TANF and will be able to maximize resources to develop creative strategies that will address clients' challenges and support their path to self-sufficiency.

Managing and Supervising Human Services

Those who are responsible for the development and delivery of case management systems throughout the program will learn strategies and practices for managing human services, including the supervision of human services staff.

Specifically, the course will cover:

  • roles, responsibilities, and requirements of organizational/program leaders
  • supervising case management staff
  • coaching for performance improvement
  • skills, attributes and practices required for effective staff supervision
  • program oversight goals and expectations
  • organizational communication skills
  • handling difficult conversations
  • group dynamics
  • establishing boundaries with and for case management staff

By the end of this two-day course, it is expected that participants will have a concrete grasp of how to effectively oversee and manage the delivery of intensive case management in a human services setting.

Motivational Interviewing: Introductory Theory and Practice

This training provides instruction, opportunities for reflection, practice of skills and strategies that are useful in helping clients change their lives. It focuses on strategies case managers use to establish and maintain a helping relationship with case workers and clients. The practical skills and strategies discussed are based on principles of self-sufficiency and collaboration with others.

Introductory motivational interviewing examines knowledge and skill building areas including:

  • the cycle of change
  • OARS: principles of motivational interviewing
  • active and reflective listening practices
  • recognizing and using change talk
  • recognizing and responding to resistance
  • values expressed and promoted with motivational interviewing

Motivational Interviewing: Advanced Theory and Practice

This training provides instruction, opportunities for reflection, practice of skills and strategies that are useful in helping clients change their lives. It focuses on strategies case managers use to establish and maintain a helping relationship with case workers and clients. The practical skills and strategies discussed are based on principles of self sufficiency and collaboration with others.

Advanced motivational interviewing addresses behaviors and skills including:

  • seeking to understand the client's frame of reference—particularly via reflective listening
  • expressing acceptance and affirmation
  • eliciting and selectively reinforcing the client's own self-motivational statements, expressions of problem recognition, concern, desire, intention to change and ability to change
  • monitoring the client's degree of readiness to change and ensuring that resistance is not generated by jumping ahead of the client
  • affirming the client's freedom of choice and self-direction

Professional Boundaries and Self Care

This course provides participants with opportunities to learn about safety issues when working with clients, and issues of transference and counter-transference. Participants learn to establish and maintain professional boundaries and to engage in and model self-care strategies.

Topics include:

  • setting professional and personal boundaries
  • identifying and addressing violation of boundaries
  • the importance of, and strategies for, protecting and maintaining one's emotional and mental health
  • potential safety issues when working with consumers
  • stress management

Team Building

This workshop examines the theory and practice of achieving high performance and working together as a team.

Topics include:

  • Improving your team's effectiveness
  • Problem solving
  • Positive feedback and self-image
  • Clarifying roles and objectives
  • Trusting
  • Instilling leadership and motivation
  • Communicating
  • Sustaining commitment
  • Group dynamics and team behavior
  • Working with personality dynamics

As a result of this workshop, participants will understand the role of teamwork in building a cooperative work environment, the stages of team development and communication skills that enhance team function.

Understanding Addiction and Substance Abuse

This session will provide a general overview of substance abuse and addiction, and, then, the session will focus on aspects of addiction and recovery that are relevant to the path to self-sufficiency. In order to engage clients in a continuous commitment to their sobriety and ultimate self-sufficiency, it is important for case management staff to understand the cycle of addiction, relapse and recovery, and the barriers/obstacles facing the recovering addict who may also be engaged in work participation activities. Finally, the session will address the process of change/recovery and motivational interviewing as a tool to help clients maintain sobriety, and participation in work-related activities, while waiting for treatment opportunities.

Topics include:

  • Why people get addicted
  • Why people get sober
  • Symptoms of substance abuse
  • Stages of addiction
  • Working with clients in recovery
  • Codependency
  • Role of TANF case management
  • Sustaining commitment to sobriety and life changes

As a result of this workshop participants will know how to discuss abuse and its problems in the client's terms and increase their effectiveness with diverse populations.

Using Storytelling in Case Management

This workshop uses the themes of the hero's journey to demonstrate how case managers can use traditional indigenous stories and personal stories to empower participants in authoring healthier chapters for their lives.

Topics include:

  • identifying grief and loss factors
  • determining and fostering individual strengths
  • supporting cultural strengths
  • identifying "helpers" or resources
  • identifying ways to foster the traditional value of generosity in giving back to your family or community

Working with the Hard-to-Serve Client

Using a strengths-based model, this workshop develops knowledge and skills for identifying and appropriately responding to hard to serve clients.

Topics include:

  • understanding what motivates the client
  • assessing strengths
  • understanding client resistance
  • viewing resistance as a strength
  • strategies for working with resistant clients
  • viewing resistance as a strength
  • strategies for working with resistant clients