Over the years, Human Services has evolved in its approach when serving families. Rather than helping our clients by simply solving barriers for them, we are now empowering our clients by providing them with the right tools to solve their own barriers. This interactive training builds upon one’s own knowledge and skills needed to engage and empower clients through meaningful interactions. Designed as a 4-part series, this training introduces specialized interventions to develop, reinforce, and support the human services professional in today’s world. We will learn ways to grow ourselves to, in turn, grow others we serve.
Part 1: Developing a Growth Mindset
The first component supports developing a growth mindset and effective communication skills while practicing strength-based language and strategies.
By the end of this session, participants should be able to:
- Develop a growth mindset versus being stuck in a fixed mindsetUtilize strength-based and solution-focused motivational language and strategies
- Demonstrate effective verbal and non-verbal cues during in-person, phone, and virtual interactions
Part 2: Harnessing Personal Empowerment
The second component concentrates on identifying one’s own strengths and opportunities for growth in emotional intelligence, building rapport and empowering one’s self and others.
By the end of the session, participants will be able to:
- Identify and apply personal empowerment strategies
- Model personal empowerment and tools to empower others
- Build rapport initially and continue to maintain rapport through the life of the case
- Recognize one’s own emotional intelligence, strengths, and opportunities for growth
Part 3: Providing Trauma-Informed Services
The third component focuses on applying trauma-informed theories during the interview process and recognizing how one’s own implicit bias may be impeding initial and ongoing engagement.
By the end of the session, participants will be able to:
- Define trauma, as well as understand the impact of trauma from childhood and the affects it has on behaviors as adults
- Employ tips and techniques to best respond and serve those who have experienced trauma
- Recognize stressors and personal trauma triggers in our roles as Helping Professionals
- Learn the difference between implicit versus explicit bias and the implications in in Human Services
Part 4: Coaching Conversations and Conflict Management
The final component addresses conflict management recognition and techniques, as well as application of the GROW coaching model principles to empower clients in their decision-making and self-motivation journeys.
By the end of the session, participants will be able to:
- Apply the G.R.O.W. model principles when coaching participants towards self-empowerment
- Have coaching conversations that recognize conflict management preferences
These sessions include instruction, opportunities for reflection, and practice of skills and strategies that may promote positive change in the lives of those they serve as helping professionals