CQI Leadership Summit for Human Services

Continuous quality improvement (CQI) is quickly gaining the time and attention it has deserved in all programs in human services. Organizations are finding a strong CQI system can inform program development and improvement, contract deliverables and workforce development as well as guide improved outcomes for children, families and vulnerable populations served by human services organizations.

California counties are in various stages of implementing a CQI system, from exploring to fully utilizing CQI to support decisions, program development and improvement. In an effort to increase sharing and provide a forum for collaborative learning throughout California, UC Davis Continuing and Professional Education’s Human Services division invites human services leaders to attend the 2019 Continuous Quality Improvement Leadership Summit.

Who Should Attend

This Summit is intended for leaders from all programs in human services, including county directors, self-sufficiency, tribal TANF, child welfare, adult services, child support, as well as any other leaders and staff who are actively supporting a county's CQI system.

About the Presenters

April Allen, Ph.D., M.P.A. is the founder and principal consultant of Resilient Futures LLC, an independent consulting firm that supports human services organizations with community-engaged research, data analytics training and CQI-focused technical assistance. She is also a visiting research scholar at Brandeis University’s Heller School for Social Policy and Management and an instructor for UC Davis’ Human Services programs. Allen has extensive experience using data to drive improvements in human service systems, serving as director of Policy and Planning for the Vermont Department for Children and Families and a Data-Driven Practice advisor at Casey Family Programs.

Jennifer Haight, M.A., is a supervisory children and program specialist with the U.S. Department of Health and Human Services Administration for Children and Families, Children’s Bureau. Previously, Haight served as a policy fellow for Chapin Hall at the University of Chicago and as a senior staff member for the Center for State Child Welfare Data. Haight has worked with staff from public and private child welfare agencies in multiple jurisdictions to help them use their administrative data more effectively to understand the functioning of their child welfare systems, conduct program evaluation, and facilitate continuous program improvements.

Dave McDowell, Ph.D., is the chief of the Children’s Services Operations and Evaluation Branch at the California Department of Social Services. During his tenure at CDSS, he has overseen the continued growth of the California-Child and Family Services Reviews (C-CFSR), as well as the development of CQI guidelines, implementation of qualitative case reviews, and promoted efforts to strengthen the quality of data used by child welfare decision makers. Prior to his work in the department to improve services for children and families, McDowell conducted empirical research on children’s families and peer relations as it relates to social and emotional development.

Peter Watson is a senior director in the Technical Assistance Unit at Casey Family Programs and has more than 25 years of experience in child welfare administration, research and systems change initiatives. He also directed the National Child Welfare Resource Center for Organizational Improvement (NRCOI) from 2004-2015 and served as the director of quality assurance at the Massachusetts Department of Social Services from 1996-1999. Much of his work has focused on helping state agencies develop and implement CQI systems and providing leadership coaching for change efforts.

Fred Wulczyn, Ph.D., is a senior research fellow and the director of the Center for State Child Welfare Data. The work of the Data Center is organized around the use of research evidence in public and private child welfare agencies. After helping to start Chapin Hall in 1985, Wulczyn spent a decade working for the New York State Department of Social Services, where he developed two waiver programs. The Child Assistance Program changed how the state provided financial support to single mothers. The Home Rebuilders Program led to the National Waiver Program, used by more than 30 states to promote innovation.


UC Davis Extension Faculty


Wed., 8:30am to 4:00pm, Oct 23


Sacramento: CWDS Training Lab 2870 Gateway Oaks Drive Suite 150, Sacramento CA 95833



Fee $125.00


0.65 CEU's

To Enroll

Fee: The enrollment fee is $125. This fee includes lunch and all program materials. For those choosing to utilize their county’s training contract with UC Davis, the enrollment fee is 0.1 training unit for 1-3 participants.

Payment Options:

  • To enroll and pay with a credit card, click the Enroll Now button on this page.
  • To enroll and pay with a check, purchase order or county training contract, enroll here.

Enrollment Policy: Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received seven calendar days before the conference begins. Click here or visit https://extension.ucdavis.edu/student-services/withdrawals-refunds-and-transfers to view complete enrollment policy information including details on withdrawals and transfers.

If you have additional questions, please contact us at resourcecenter@ucde.ucdavis.edu.

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