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About the Institutes
Public Assistance Investigators Institute July 14-18
Adult Services and IHSS Institute July 14-18
Employment Services and Welfare to Work Institute July 28-August 1
NEW Strength-Based Practices Institute July 28-August 1
Clerical and Office Assistant Institute August 4-8
Bridge to Management Institute August 4-8
Training for Trainers Institute August 4-8
NEW Contemplative Practices Institute August 11-15
Eligibility Workers Institute August 18-22
Fiscal Essentials Institute August 18-22
To Enroll or for More Information

Download the 2008 Summer Institutes information booklet.

About the institutes

Schedule
Participants check in by noon on Monday, and following lunch, the first session begins at 1 p.m. Workshops run from 8:30 a.m. to noon and 1-4:30 p.m. Tuesday through Thursday. The last session is held Friday morning, and the program ends following lunch that day.

Location and accommodations
Lectures and workshops take place at the ARC, (Activities Recreation Center) on the University of California, Davis campus. Institute participants are housed in the Thmpson Hall residential complex directly across from the ARC. Each participant will have a private room. The complex also features a courtyard, social lounges, TV lounge, laundry room and parking. Breakfasts, lunches and dinners will be served in the Segundo Dining Hall—within walking distance from Thompson Hall.

Professional credit
The Adult Services Institute is offered for 28 hours of professional continuing education credit from the Board of Behavioral Sciences and the Board of Registered Nursing.

The Public Assistance Investigators Institute is approved for 20-24 hours of P.O.S.T. certification credit.

Enrollment information
Because enrollment in each institute is limited, please enroll early to reserve your space. Online enrollment is also available for your convenience.

About UC Davis
UC Davis is the third largest University of California campus. Located 15 miles west of Sacramento, Davis is a Central Valley town of about 62,000 residents. With more than 40 miles of bike paths in town and on campus, Davis is known as the "City of Bicycles." Summer days are sunny, hot and dry with evenings cooled by marine breezes. Some of California's most beautiful regions are within two hours driving distance, including San Francisco, the Napa Valley, the Gold Country and Lake Tahoe.

Public Assistance Investigators Institute July 14-18

This institute offers a dual-track agenda for entry level or experienced welfare fraud investigators in social services departments, district attorney's offices and related agencies. Instructors from throughout the state discuss a wide array of laws, procedures and techniques specific to the prevention, detection, investigation and prosecution of welfare fraud.

Agenda
Role of Investigators

• evidence gathering
• field interviews
• legal sources of information and computer systems available for investigative use

• EBT system basics
• EBT printout information
• EBT as a valuable tool for investigators

• typical documents welfare workers use
• helpful hints as related to documents
• document examples
• realistic approaches to document problems

• responsibilities of the worker as related to fraud
• the investigator's role in determining if fraud has actually occurred
• potential conflicts in welfare regulations

• fraud profiles
• worker input
• investigator needs

• investigation of various types of public assistance fraud
• preparation and execution search warrants
• drug felon prosecution
• identification of felony/drug felons

• screening of case data
• nonverbal evidence
• confrontation techniques
• group input

• what belongs in a written report?
• examples of ideal reports
• good report writing isn't difficult
• group input

• legalities
• the investigator's role in the court process
• accurate testimony
• elements of a crime

• rules of evidence
• burden of proof
• what does the hearing decision mean?

• level of eligibility
• the stages of eligibility
• elements to prove fraud
• examples

This institute is approved for 20-24 hours of P.O.S.T. certification credit.

Facilitators
Del Kelty is the retired chief investigator for the Placer County Department of Health and Human Services. He has more than 30 years of experience in law enforcement and has worked for the Los Angeles County Deputy Sheriff and Placer County District Attorney's Office. Kelty has been an instructor for UC Davis Extension since 1987. He has given presentations in most California counties, as well as several other states.

Michael Moody is retired from Sacramento County. He was a supervising criminal investigator for Sacramento County Department of Human Assistance. He has also been a deptuy marshal and criminal investigator for the District Attorney's Office in Los Angeles County.

Faculty
Mark Bigelow is an investigative assistant for the Sacramento County Department of Human Assistance, Investigations Division. He serves as the warrants clerk for DHA, maintaining the records for all arrest warrants issued on Sacramento County welfare fraud cases. He also handles all fleeing felon issues for his unit, including giving presentations to other agencies on the subject. Prior to joining the Department of Human Assistance, Bigelow worked for the Sacramento County District Attorney's Office as its evidence technician. Specially trained in property and evidence room management, he was instrumental in implementing policies and procedures for the DA's office to assist in the successful prosecution of criminal cases.

John Harkins has 20 years of law enforcement experience, two years with Westminster Police Department, three years with Buena Park Police Department and 15 years with the Orange County District Attorney's Office Bureau of Investigation. Harkins is assigned to the Public Assistance Investigations Division and currently is a supervising investigator in the Criminal Prosecution Unit. Harkins' career has focused on public assistance fraud prevention and detection, and his assignments have included early detection fraud prevention, State Fraud Incidence Study 1994/95, special projects unit, housing fraud, EBT fraud detection and criminal prosecution. He holds P.O.S.T. Advanced and Supervisory Certificates.

Richard Harris is chief investigator for the Sacramento County Department of Human Assistance, Investigations Division. He has more than 28 years of law enforcement experience and has been a law enforcement trainer since 1994, specializing in subject areas such as report writing, search warrants, surveillance, criminal investigations as well as a variety of related topics. Also, as a Certified Fraud Specialist, Harris has served on the Board of Regents for the Association of Certified Fraud Specialists (ACFS) since 2001.

Karlen Harmison, J.D., is a presiding judge for the State Hearings Division of the California Department of Social Services. She is responsible for assuring that counties and applicants and beneficiaries of state CalWORKs, food stamp, foster care/adoption assistance programs and Medi-Cal programs in the Sacramento region receive fair and impartial due process hearings. She also works with the division's training unit to provide training to persons who participate in the state fair hearing process. Harmison previously serviced as senior staff counsel for the Department of Social Services welfare programs for 10 years, and has served as an administrative law judge for the past five years.

Michael Kaye has been a sworn peace officer for more than 26 years. He has nearly 18 years of experience as a criminal investigator, including assignments in welfare fraud, homicide, felony assaults, warrant/fugitives, narcotics, burglary, auto theft and vice. He is currently serving as Supervising Criminal Investigator (Lieutenant) in the Sacramento County Department of Human Assistance Investigations Division where he supervised the EFDP Unit. Kaye developed an Electronic Benefit Transfer (EBT) fraud detection program for Sacramento County. He holds a P.O.S.T. Advanced Certificate and a P.O.S.T. ICI Certificate from the Robert Presley Institute of Criminal Investigation.

Nina Mariani-Moody is retired from Sacramento County. She worked as a criminal investigator for the Sacramento County Department of Human Assistance assigned to general fraud and duplicate aid, and she was the lead investigator for the early fraud and detection program.

Karl Phillips is a welfare fraud investigator for Solano County Special Investigations Bureau. He has been in law enforcement for 31 years, 26 as a criminal investigator. He has assisted counties in development of programs to identify and investigate allegations of fraud in the childcare subsidies programs throughout California. He has taught childcare fraud for the California Welfare Fraud Investigators' Association since 2002 and has taught classes and workshops in numerous counties across the state.

Bryan Tully is a supervising criminal investigator (Lieutenant) with Sacramento County and has 29 years of military and law enforcement experience. In addition to 15 years of experience investigating welfare and public assistance fraud, he served with the U.S. Coast Guard for four years. Tully was also employed with the California Highway Patrol for 10 years, where he was promoted to the rank of Sergeant. Tully supervises the Early Fraud Unit (EFDP) and is his division's range master, training and background investigation coordinator. He has also provided fraud training for the past 10 years to new employees of the Sacramento County Department of Human Assistance. He holds Advanced, Supervisory and Management P.O.S.T Certificates.

Robert Waugh has served as a peace officer for more than 28 years. He has worked as a detective assigned to narcotics, burglary, sex offenders and welfare fraud units. He has been employed by the Sacramento County Department of Human Assistance Investigations Division since 1999. Waugh developed and primarily works in the Drug Felon Fraud Unit and is also assigned to the Felony Warrant Arrest Team. He holds an Advanced P.O.S.T. Certificate and has worked S.W.A.T., motors, D.U.I. enforcement and has taught at the Modesto Criminal Justice Training Center and San Joaquin Delta College Police Academy.

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Adult Services and IHSS Institute July 14-18

Legislative mandates over the past few years (State Senate Bills 2199 and 1104) and those from the previous decade (Penal Code 368 and Assembly Bill 1682) have significantly changed the landscape in adult services statewide. Despite the changing and sometimes uncertain financial conditions that impact the delivery of services at the county level, social workers, case managers, nurses, supervisors, managers and administrators throughout California maintain the same enduring mission: adherence to best practices and the provision of the highest quality services. Our goal is to protect and support the vulnerable population of elders and individuals with disabilities throughout California's 58 counties. In keeping with that mission, participants in this institute will enhance their skills and knowledge and will exchange ideas with colleagues on medical issues, legal and investigative issues in Adult Protective Services, as well as recent changes to the In-Home Supportive Services (IHSS) program.

Agenda
Overview of adult protective services and in-home supportive services

• historical development
• policies and practices
• implementation of APS state regulations
• trends in practice
• creative interventions

• IHSS eligibility
• IHSS assessments
• services available to eligible clients
• SB 1104 and the Quality Assurance Initiative

• recognizing risk factors
• building investigation techniques
• keeping records
• working with the criminal justice system

• understanding the concept of monitoring behavior
• gaining tools for accurate assessment
• establishing the link between mental safety and risk
• reconciling regulatory requirements with coding requirements for CMIPS

• power of attorney, trusts and wills
• guardianship and conservatorship
• long-term care
• financial planning

• the process of grieving
• professional responses to loss

• identifying the problem and its scope
• risk factors
• professional responses and interventions for older adults

• age-related physical changes
• assessment
• deconditioning and conditioning
• safety factors and interventions

• facilitating change in self-neglect cases
• clients with mental health issues
• working effectively with abusers
• preparing cases for conservatorship or referral to the district attorney

• understanding jurisdictional issues
• living arrangements and options
• supervising cases

• identifying the problem and its scope
• impact of functional impairments on daily activities
• in-home assessments for safety
• availability of durable medical equipment and other home adaptations

• watching for indicators and dynamics of sexual assault, physical abuse and neglect
• assessing well-being
• working with healthcare professionals

This institute is approved for 28 hours of continuing education credit from the Board of Behavioral Sciences (BBS) and Board of Registered Nurses (BRN).

Facilitator
Richard Marmer, M.A., has more than 21 years of experience as both supervisor and social worker in adult services programs, including In-Home Supportive Services, MSSP and Adult Protective Services. He worked for three different California counties: Stanislaus, Sonoma and Placer. He served as a consultant to the California Department of Social Services' IHSS program and as a member of Placer County's IHSS Advisory Committee. Marmer is currently an adjunct professor of gerontology and psychology at American River College in Sacramento and a lecturer on alcoholism and problem gambling in older adults for the American Society on Aging.

Faculty
Patrick Arbore, Ed.D., is the director and cofounder of the Center for Elderly Suicide Prevention and Grief-Related Services (CESP), now a program of the Institute on Aging in San Francisco. He conducts workshops and lectures locally and nationally and is the author of numerous articles and book chapters, including a chapter titled "Suicide and the Elderly" in Living with Grief: Loss in Later Life. Arbore was the 1998 recipient of the American Society on Aging's award for outstanding contributions in the field of aging.

Paul Greenwood, J.D., is a deputy district attorney in San Diego County. He has more than 25 years of experience as a lawyer. In 1996, he formed San Diego's Elder Abuse Prosecution Unit. He is currently the chair of the California District Attorney's Elder Abuse statewide committee and is an elected board member of the National Committee for the Prevention of Elder Abuse. In 1999, California Lawyer named Greenwood one of California's lawyers of the year.

Becca Johnson, M.S., O.T.R., C.H.T., is an occupational therapist and a certified hand therapist, specializing in upper-extremity therapy. She received her bachelor's degree in social work from Purdue University and her master's degree in occupational therapy from Colorado State University. She has been a practicing occupational therapist since 1997 and a hand therapist since 2003, when she was selected for a Hand Therapy Fellowship at the prestigious Philadelphia Hand Clinic. Johnson now practices in Auburn, California at Sutter Medical Foundation.

Douglas Kaplan is president of a financial planning firm dedicated to the personal and financial needs of senior citizens. He is also a member of the board of directors of the National Guardianship Association and developed an advanced certification program for the association. As Yolo County's public guardian for 16 years, he was responsible for the food, clothing, shelter and financial needs of persons under public conservatorship.

Diana Koin, M.D., is the director of elder and dependent adult education for the California Medical Training Center at UC Davis. She is currently an associate clinical professor of medicine at UC San Francisco and has served on the faculties of Stanford and the University of Colorado. Koin has taught physicians and community participants about elder abuse since 1979 and has a special interest in issues of decision making by older people.

Larry Pickard, M.S.W., Ed.D., is an adult protective services supervisor with San Francisco's financial abuse unit. He has more than 30 years of experience in public and private social services and has been training social workers for over 20 years. His areas of expertise include aging services, abuse and neglect, and grief and dying. He has been an instructor for The Center for Human Services at UC Davis Extension since 2001.

Carol Sebilia, M.S.W., L.C.S.W., has been an instructor for The Center for Human Services at UC Davis Extension since 1990. She was the guardian program chief for Contra Costa County for 15 years. Sebilia is currently an instructor with Diablo Valley Community College.

Sara Stratton, M.S.W., is an adult protective services supervisor for the San Francisco Department of Human Services. She has also served as a consultant to the Sacramento County Senior and Adult Services Division, where she conducted a comprehensive quality assurance review and helped develop and implement program revisions. She has more than 10 years of experience as a social worker and developer of elder abuse prevention and intervention programs.

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Employment Services and Welfare to Work Institute July 28-August 1

As a result of the 2006 Deficit Reduction Act and the interim final rule, CalWORKs and welfare-to-work employment programs face new challenges and opportunities for gaining client engagement and participation toward achieving employment and self-sufficiency. This institute provides employment services and welfare-to-work supervisors and staff with knowledge, skills, tools and resources to further advance their professional development and success in serving their agencies and programs.

Agenda
Challenges and opportunities in Employment and Welfare to Work

• identifying key challenges and opportunities in achieving program outcomes
• lessons learned in serving diverse program participants
• applying new opportunities to achieve successful program outcomes

• lessons learned about building program partnerships that generate successful program and participant outcomes
• addressing partnership issues that cause unintentional barriers to success
• aligning client needs and partnerships that result in achieving success

• staff-participant partnership teams experiences of success
• partnership issues and program barriers to participant engagement and program participation
• actions that enhance participant engagement and participation toward employment and self-sufficiency

• case manager practices and actions that can engage or disengage participants in program participation
• strategies and tools that can help enhance participant engagement and program participation
• case manager scripted and unscripted communication strategies to achieve diverse participants engagement and program participation

• ways to provide clients with knowledge, skills and resources
• effective techniques to work with clients who have disabilities
• identifying symptoms and behaviors
• assessing barriers and determining appropriate referrals and resources

• building credibility and networking within your current role
• pursuing diverse actions for growth and career advancement
• achieving your next career opportunity with success

• reducing stress symptoms and preventing burnout
• strategies for keeping yourself motivated and optimistic
• practices for maintaining daily renewal and peak performance

• key lessons learned about program and practice issues
• applying new tools and resources for engaging program participants
• using new strategies and best practices for enhancing program participation

Facilitator
Steve Friedland, M.A., is a consultant and trainer specializing in performance improvement solutions and customized staff development programs for executives, managers, supervisors and line staff in diverse human services programs—both in government agencies and community-based organizations. He has been an instructor with The Center for Human Services at UC Davis Extension since 1989, and is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension. Friedland also serves on the board of the National Staff Development and Training Association, an affiliate of the American Public Human Services Association.

Faculty
Frances Afonin, Ph.D., L.M.F.T., is a therapist specializing in substance abuse, mental health and dual diagnosis. Currently a mental health clinician with the California Psychological Institute and Fresno Adult Day Care Health Center, Afonin has extensive experience as a service provider and administrator in community- and county-based organizations. She has also developed and implemented a well-respected treatment program for dually diagnosed adults in Fresno.

Shayn Anderson is the founder of Diversity Inclusion, a training and consulting firm that provides professional knowledge and tools that enhance workforce diversity by creating a business environment that embraces full inclusion. In 2006, he published The Disability Factor: Five Simple Tools to Better Serve People with Disabilities and his new book due for publication in 2008 is titled Taking Pride in that Which Sets Us Apart: A Vision of Hope and Personal Responsibility for People with Disabilities. Anderson combines a down-to-earth perspective and fundamental approach while mixing humor and his perspective as a person with a disability in order to maximize the participants' learning experience.

John Duchscher is a counselor and trainer in the field of substance abuse for the Fresno County Human Service System. He has more than 10 years of experience as a job specialist and employment counselor in Fresno County. As a certified alcoholism specialist, Duchscher's expertise includes the areas of chemical dependency treatment and programs. He is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Alex Kahn, M.P.A., is currently an Employment and Eligibility Services Manager for Solano County Health and Social Services Department.

Richard Montañez is a supervisor for staff development specializing in employment services. With more than 19 years of experience in the field of human services, he was formerly an employment service worker and eligibility worker. He has extensive experience training in the areas of Welfare to Work, learning disabilities, civil rights and sexual harassment. Montañez was the chairman of the CalWIN Consortium Employment Services Subsystem Workgroup.

Carl Rabun, M.Ed., has more than 17 years of experience in customer service, with more than 10 years of experience in government agencies, where he specialized in workforce development and youth group leadership. He served as an employment services case manager, unit supervisor and Employment Zone workshop facilitator for five years at the Kern County Department of Human Services. Rabun's areas of expertise include work-shop facilitation, client and employee motivation, building life skills and addressing barriers, and effective team building and goal setting.

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NEW Strength-Based Practices Institute July 28-August 1

This institute builds on the theme of strength-based practice to facilitate participants' abilities to engage service recipients in a manner that supports them to become self-empowered and self-sufficient.

Agenda
Strength-Based Communication
Our history and experiences create our cultural views of the world around us. This workshop explores how service providers use their own cultural lenses to empower or to disempower people who they really want to serve. Topics include:

• who I am and what I bring to my practice
• cultural assumptions
• the power of words

• establishing or re-establishing rapport
• posing questions
• identifying sources of strength
• identifying unacknowledged strengths
• building from strengths

• the cycle of change
• building on strengths
• establishing a nonjudgmental, collaborative relationship with clients
• reducing resistance
• building client skills

• basic listening sequence
• adult learning styles
• focusing skills
• the five-stage interview
• confrontation
• interpersonal influence
• motivational interviewing
• application to family situations

• preparing for hard conversations
• giving praise in public and punishment in private
• accountability conversations based on clear expectations
• team building with difficult people
• department strength—only as strong as the weakest link
• sources of support for the supervisor

Facilitator
Patricia Evans is currently a program administrator with Merced County Human Services Agency. Prior to this position she was a program specialist for the Resource Center for Family-Focused Practice at UC Davis Extension's Center for Human Services. During her career in social services, Evans has collaborated with governmental, educational and nonprofit groups, including the American Humane Association, to integrate family group decision making into the daily practice of child welfare and juvenile justice providers.

Faculty
Frances Afonin, Ph.D., L.M.F.T., is a therapist specializing in substance abuse, mental health and dual diagnosis. Currently a mental health clinician with the California Psychological Institute and Fresno Adult Day Care Health Center, Afonin has extensive experience as a service provider and administrator in community- and county-based organizations. She has also developed and implemented a well-respected treatment program for dually diagnosed adults in Fresno.

Nora Gerber is an instructor for CalWORKs, WIA, adult education, independent living and foster parent programs. She is the creator of "Welcome to TANF Town." The recipient of an Outstanding Service Award for Teaching from UC Davis Extension, Gerber also received the first Distinguished Service in Training Award from the National Staff Development and Training Association, an affiliate of the American Public Human Services Association.

Dee Dee Letts has worked in dispute resolution for the past 25 years. She has done extensive training and casework in Hawaii, the Pacific Islands, California, Utah and Arizona. Her practice and training expertise includes negotiation, mediation, meeting facilitation, strategic planning, dealing with difficult behaviors, reactivity, collaborative problem solving and system design, and family group conferencing. Letts is the founder and president of Resolutions Hawaii, a private consulting firm established in 1992. Her prior employment includes assistant director of the Center for Alternative Dispute Resolution at the Judiciary and director of the Conflict Management Program at the Neighborhood Justice Center (now Mediation Center of the Pacific). Letts has published several articles on community collaboration and community based planning.

Pat Sandau-Beckler, Ph.D., M.S.W., is a professor in the School of Social Work at New Mexico State University. She teaches in the Family-Centered Practice in Multicultural Settings specialization. Her research, teaching and service activities have focused on in-home services, family-centered practice, substance abuse and children's mental health services. Sandau-Beckler provided extensive training in motivational interviewing and engagement skills in Kern County and in the State of New Mexico Children, Youth and Families Department. For the past 14 years she has worked as a contract therapist and consultant for a children's mental health center in El Paso, Texas.

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Clerical and Office Assistant Institute August 4-8

The will to achieve, effective communication, solid organizational skills, excellent customer service and personal wellness are necessary qualifications for career advancement. During this institute, participants learn how to enhance these skills and make them part of their personal and career objectives. Participants also learn the importance of identifying their values and writing goals to advance in their careers. "Rising to Greater Heights" is the theme of this institute.

Agenda
Revitalizing the Human Services Professional

• techniques for improving job performance, setting goals, visualizing results, and overcoming obstacles
• better ways to work with people
• building self-esteem

• identifying personal- and work-management styles
• setting goals and priorities
• planning and scheduling
• organizing your work area
• overcoming obstacles to effective time management

• communicating with different personalities
• defusing hostility
• understanding barriers to interpersonal communication
• dealing with criticism
• managing disagreements and conflict
• responding to specific difficult behaviors

• the fundamentals: grammar, spelling, punctuation, mechanics
• how to develop an effective style
• how to match strategies and tasks

• assessing and identifying your ideal professional image
• using positive image enhancers
• enhancing your image in written communication, meetings and at your desk
• promoting your personal power through integrity, business ethics and agency policy

• the big picture of career advancement
• models for career advancement
• identifying barriers
• clarifying values
• creating a level playing field

• the signs and symptoms of stress
• the relationship of wellness to self-esteem and productivity
• better ways to handle job stress
• relaxation techniques

• building a winning attitude
• providing quality customer service
• satisfying people who complain and criticize
• fine-tuning effective listening and telephone skills

• identifying the five essentials for peak performance
• planning and writing goals for every area of your life
• writing and repeating positive affirmations
• visualizing the achievement of your goals
• practicing ways to build self-esteem in yourself and others
• demonstrating how to say it, believe it and achieve personal excellence

Facilitator
Maria Robinson, M.A., is a trainer with a background in education and employment services. She has held teaching and administrative positions in public and private high schools, community colleges and universities. Her employment training experience includes the provision of consulting services and directing labor market research for Private Industry Councils and the California State Employment Development Department. Robinson is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Faculty
John Duchscher is a counselor and trainer in the field of substance abuse for the Fresno County Human Service System. He has more than 10 years of experience as a job specialist and employment counselor in Fresno County. A certified alcoholism specialist, Duchscher's areas of expertise include chemical dependency treatment and programs. He is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Jaime Jones has more than 25 years of experience with the San Diego County Department of Social Services and the California Employment Development Department. She has worked as a job search workshop leader and job developer. Jones is currently a staff development specialist for the San Diego County Department of Social Services Training and Development Center. She has been an instructor with The Center for Human Services at UC Davis Extension since 1994.

Don McClellan has more than 20 years of experience with the Fresno County Department of Social Services. Starting as an eligibility worker, he then became an employment counselor, served on the county's welfare-to-work, GAIN and Cal-Learn design teams, and supervised Cal-Learn case managers. He is currently a program specialist with the welfare-to-work program.

Wafa J. Nijmeddin, Psy.D. O.D., R.O.D.C., has more than 20 years of management experience in private and public organizations and has worked extensively with diverse populations, both internationally and in the U.S. She specializes in leadership and organization development consulting and training. Nijmeddin previously managed multiple federally funded training programs at the Workforce Investment Board, and she served as training manager for the Fresno County Human Services System. She has been an instructor/consultant and CalWIN coach with The Center for Human Services since 2004.

John Parker, M.A., is a facilitator, presenter and instructor for The Center for Human Services at UC Davis Extension. His areas of expertise include team building, executive coaching and guiding business teams and organizations in communication, collaboration and creative planning. He has been part of The Center's team since 1997.

Arlene Stepputat, M.A., has served as an instructor for UC Santa Barbara Extension, Antioch University and Seton Hall University. She has been involved in the field of social services since 1985. Her areas of expertise include leadership and communication. Stepputat currently serves on the Santa Barbara County Human Relations Commission.

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Bridge to Management Institute August 4-8

As part of succession planning, human services agencies are turning to supervisors to develop their own management and leadership skills. Supervisors need to be ready to take on management roles and lead their agencies as more and more experienced managers retire.

This institute helps prepare supervisors to take on the role of the manager. Supervisors assess their current management skills and based on those assessments, plan ways to develop their competence and confidence as positive, contributing managers and leaders. Various management tools are presented including creating a shared vision, diagnosing one's organization, setting goals, influencing others, leading change and creating a positive work environment. Supervisors learn how to develop their own leadership skills as well as how to coach "on the fly" and develop their staff. The institute weaves supervisory responsibilities with management and leadership development—resulting in high-performing supervisors who see themselves as part of, rather than separate from, their agency's management and leadership.

Agenda
The Role of the Manager

• similarities and differences between the supervisor and manager role
• assessing readiness to be a successful manager
• creating a management and leadership development plan

• creating a shared vision
• diagnosing one's organization
• setting goals

• influencing others
• asset-based thinking and positive attitude
• leading change to build commitment
• dealing with different styles

• growing one's leadership
• creating a motivating workplace
• coaching

• managing stress
• work/life balance
• embracing transitions

Facilitator
Linda Smith Jacobs, M.A., is a trainer specializing in conflict resolution in the workplace. She has served as adjunct faculty for the University of San Francisco and Golden Gate University, where she taught courses in organizational behavior and public administration. Jacobs' areas of expertise include management development, team building and conflict resolution. She is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Faculty
Gary Adair has 15 years of experience with social service/human service agencies. He served as program manager of the Staff Development Program at Santa Cruz County Human Resources Agency, where he developed and implemented that county's training/transition plan for CalWIN. His areas of expertise also include eligibility and employment services programs, case management, leadership and organizational development, strategic planning and CWS/CMS.

Steve Friedland, M.A., is a consultant and trainer specializing in performance improvement solutions and customized staff development programs for executives, managers, supervisors and line staff in diverse human services programs—both in government agencies and community-based organizations. He has been an instructor with The Center for Human Services at UC Davis Extension since 1989, and is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension. Friedland also serves on the board of the National Staff Development and Training Association, an affiliate of the American Public Human Services Association.

Wafa J. Nijmeddin, .D. O.D., R.O.D.C., has more than 20 years of management experience in private and public organizations and has worked extensively with diverse populations, both internationally and in the U.S. She specializes in leadership and organization development consulting and training. Nijmeddin previously managed multiple federally funded training programs at the Workforce Investment Board, and she served as training manager for the Fresno County Human Services System. She has been an instructor/consultant and CalWIN coach with The Center for Human Services since 2004.

John Parker, M.A., is a facilitator, presenter and instructor for The Center for Human Services at UC Davis Extension. His areas of expertise include team building, executive coaching and guiding business teams and organizations in communication, collaboration and creative planning. He has been part of The Center's team since 1997.

Michelle Schmitt, M.A., is a trainer with public and private sector experience. She has worked for several organizations as a public communications and marketing specialist, including the Folsom Chamber of Commerce and Aerojet General Corporation. With more than 15 years of experience in state government, Schmitt has collaborated with other state, county and federal leaders, specializing in the implementation of program start-ups and change management. Since 1999, she has been extensively involved in the development of leadership and succession planning programs in state government.

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Training for Trainers Institute August 4-8

Most employed people receive their training right at their work location. Employer-provided training takes many forms; it may be formalized instruction in a classroom setting, designed and delivered by in-house training and development staff or contracted from an external provider. It may be online courses purchased or customized for the agency needs; it may consist of one-on-one interactions with the immediate supervisor, a mentoring program or on-the-job training. We know that learning systems in the workplace are the first line of defense against economic and technical changes affecting daily job performance.

The Center for Human Services at UC Davis Extension is committed to assisting agencies to make workplace learning experiences a success. During this institute the ultimate goal is to form a partnership with agency representatives to identify and use learning approaches that are cost effective and tailored to respond to an agency's specific learning needs, resulting in a rapid integration of learning into the actual job functions.

Agenda
Experiential Learning: Engaging Hearths, Heads and Hands

• networking our strengths and expertise
• using strategies which promote positive change
• infusing the attitude and commitment domain into lesson plans
• learning behaviors and best practices of an engaging facilitator

• common ground: exploring the basics of effective training
• adult learning theory put into practice
• ways to accommodate all learning styles
• challenging participant behaviors and how to deal with them
• substance vs. style

• four styles of training dynamics
• how to meet multiple learners' needs by striving for balance
• over 100 training activities to use (25+ per each of the 4 styles)

• terminology, concepts and best practices of online learning
• benefits vs. challenges of online learning and incorporating technology into training
• converting classroom activities into online delivery
• wasy to enliven face-to-face training with technology

• building rappoort: instructor to participants to computers
• the trainer's role in promoting ergonomic best practices
• planning for what could go wrong, and how to prevent it or fix it
• techniques to help participants overcome techno-fears, anxiety and cyber confusion
• keeping the class together: managing participants with varied computer experience

• promoting an agency-wide transfer of learning system so what you train gets applied in the workplace
• conducting relevant needs assessments
• communitcating with agency leaders
• transferring what you learned during the institute to your personal training style in your agency

Facilitator
Nora Gerber is an instructor for CalWORKs, WIA, adult education, independent living and foster parent programs. She is the creator of "Welcome to TANF Town." The recipient of the Outstanding Service Award for Teaching from UC Davis Extension, Gerber also received the first Distinguished Service in Training Award from the National Staff Development and Training Association, an affiliate of the American Public Human Services Association.

Faculty
Margie Albers, L.C.S.W., has 20 years of experience in child welfare. She has worked for 15 years throughout California in programs that serve abused and mentally disturbed children and their families. For the past 10 years Albers has been involved in statewide training for professionals and caregivers who work with abused and neglected children.

Teresita Castro-McGee, Ph.D., has been an instructor for UC Davis Extension since 1992. Her areas of expertise include supervision skills, management and leadership development, diversity in the workplace, wellness and stress management, labor relations and conflict resolution. She is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Lorraine E. Fox, Ph.D., C.C.C.W., is a certified child care worker with 35 years of experience in child and youth care work. She has been a direct service worker, supervisor, clinical director, executive director and assistant professor during her more than 30 years of work in human services. She has trained public employees and worked with county agencies serving both public assistance and children's services clients. A consulting editor for the Journal of Child and Youth Care, she has published scholarly articles, written training manuals, produced taped training programs and co-authored an internationally recognized training curriculum.

Troy Lakey, M.A., has more than 12 years of teaching experience as a high school drama teacher, corporate software trainer, online learning instructional designer, artistic director for a theater company and actor. He is currently the distance delivery training specialist with Portland State University's Center for the Improvement of Child and Family Services. His primary responsibilities are to provide training throughout the state using technology and working with child welfare trainers to incorporate technology into training for caseworkers and foster parents. Lakey recently completed his master's degree in training and development at Portland State University.

Daniel Witherell holds a degree in marketing and is a consultant and trainer with more than 20 years of experience in human services. Formerly an eligibility worker, supervisor and trainer for the Siskiyou County Department of Human Services, he has trained staff on CalWORKs, food stamps, Medi-Cal, CMSP and general assistance, as well as automated eligibility systems, including ISAWS. Witherell is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension, where he has served as an instructor since 1992.

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NEW Contemplative Practices Institute August 11-15

Contemplative practice: A practice designed to quiet the mind in the midst of the stress and distraction of everyday life in order to cultivate a personal capacity for deep concentration and insight.

Chronic stress, "compassion fatigue" and a sense of overload can erode a human service professional's effectiveness, long-term commitment and vitality. To meet this challenge, contemplative practices offer tools for reconnecting to the inner core of the helping services. Research shows that contemplative practices reduce stress, increase attention, help with processing emotions and increase one's sense of well-being. Practitioners say it sustains their motivation, brings shadows into light and helps improve relationships with oneself and other people—enhancing their ability to engage daunting challenges, solve difficult problems and live lives that express their values.

This institute introduces participants to a range of contemplative mindfulness methods designed to decrease stress and increase emotional and social intelligence. These methods include awareness of the body and mind through mindful sitting and walking, mindful writing, deep listening, awareness of emotions and cultivation of compassion and loving-kindness. Participants learn personal practices as well as methods for developing a contemplative perspective in the workplace.

Agenda
Transforming your Relationship with Yourself

• cultivating greater self-awareness
• generating an overall sense of calm and well-being
• managing your stress and its impact on your body
• reducing destructive emotional reactions and habits
• sharpening your focus, concentration and insight
• renewing your motivation from within
• upholding your core values in your personal and professional life

• enabling you to engage difficult people with greater compassion and wisdom
• increasing your ability to see conflicts from different angels, opening up creative possibilities for problem solving and resolving disagreement
• improving your listening skills

• increasing your global awareness and appreciation for the interconnection of all life
• improving your ability to question, explore, adapt to rapid change and deal with complexity

Faculty
Mirabai Bush is the director of the Center on Contemplative Mind in Society, a nonprofit organization whose mission is to encourage contemplative awareness in American life in order to create a more just, compassionate and reflective society. The center has programs in law, higher education, social justice activism and business. As director, Bush brings a unique background of organizational management, teaching and spiritual practice. A founding board member of the Seva Foundation, an international public health organization, she directed the Seva Guatemala Project, which supports sustainable agriculture and integrated community development. Also at Seva, she co-developed "Sustaining Compassion, Sustaining the Earth," a series of retreats and events for grassroots environmental activists on the interconnection of spirit and action. She is co-author of Compassion in Action: Setting Out on the Path of Service. Bush has organized, facilitated and taught workshops and courses for more than 30 years.

Jeremy Hunter, Ph.D., M.P.P., an adjunct professor at the Peter F. Drucker and Masatoshi Ito Graduate School of Management, Claremont Graduate University, teaches courses on the practice of self-management, a challenging curriculum that cultivates human capital by developing positive qualities necessary for sustainable and effective professional action. He co-founded the Quality of Life Research Center, located at Claremont Graduate University, in 1999. Currently, in addition to teaching, Hunter works in private practice using mindfulness-based tools with individual professionals and organizations to develop their managerial capacities. Hunter earned his Ph.D. at the University of Chicago in 2001 and his M.P.P. at Harvard University in 1996.

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Eligibility Workers Institute August 18-22

As diverse family and individual populations throughout California face new complexities and ever-increasing needs, human services eligibility staff are challenged to enhance their knowledge and skills. This institute provides eligibility staff with a unique opportunity to learn and share critical information, tools and resources for meeting the complex needs and challenges of diverse populations.

Agenda
Organizing Your Workspace

• creating and using desktop "zones" to optimize daily performance
• planning and work management techniques for achieving greater results
• tackling time robbers: procrastination, interruptions, paperwork

• communication techniques: confronting, paraphrasing, attending, focusing
• how to deal with blocking and denial
• nonverbal cues: facial expressions, voice qualities, body language
• problem-solving techniques, ground rules, problem definition, agreeing on solutions
• personal trigger points for anger and hostility

• the power of attitud
• performance motivators
• matching talents to task: clarifying boundaries and roles
• delivering while building credibility and accountability
• creative and powerful performance techniques
• celebrating your resources in the workplace

• key skills and core competencies for the 21st century
• building credibility and strategic connections
• addressing barriers to career advancement

• effective case documentation and recording
• caseload management challenges and strategies
• integrity and professionalism in case documentation and communication

• basic listening sequence
• adult learning styles
• focusing skills
• the five-stage interview
• confrontation
• interpersonal influence
• motivational interviewing
• application to family situations

• the relationship of personal values and attitudes to job satisfaction
• motivation and productivity: what are they?
• personal and organizational barriers to motivation
• peak performance: ways to encourage it in yourself and others

Facilitator
John Duchscher is a counselor and trainer in the field of substance abuse for the Fresno County Human Service System. He has more than 10 years of experience as a job specialist and employment counselor in Fresno County. A certified alcoholism specialist, Duchscher's expertise includes chemical dependency treatment and programs. He is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Faculty
Frances Afonin, Ph.D., L.M.F.T., is a therapist specializing in substance abuse, mental health and dual diagnosis. Currently a mental health clinician with the California Psychological Institute and Fresno Adult Day Care Health Center, Afonin has extensive experience as a service provider and administrator in community- and county-based organizations. She has also developed and implemented a well-respected treatment program for dually diagnosed adults in Fresno.

Jaime Jones has more than 25 years of experience with the San Diego County Department of Social Services and the California Employment Development Department. She has worked as a job search workshop leader and job developer. Jones is currently a staff development specialist for the San Diego County Department of Social Services Training and Development Center. She has been an instructor with The Center for Human Services at UC Davis Extension since 1994.

Cliva Mee, M.S.W., has been a social worker in public and nonprofit agencies for more than 25 years and has worked extensively with challenging client populations. Her areas of expertise include safety and self-care, effective interviewing, and customer service in public agencies. She has trained staff and management at the local, state and national levels. Mee is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

John Parker, M.A., is a facilitator, presenter and instructor for The Center for Human Services at UC Davis Extension. His areas of expertise include team building, executive coaching and guiding business teams and organizations in communication, collaboration and creative planning. He has been part of The Center's team since 1997.

Maria Robinson, M.A., is a trainer with a background in education and employment services. She has held teaching and administrative positions in public and private high schools, community colleges and universities. Her employment training experience includes the provision of consulting services and directing labor market research for Private Industry Councils and the California State Employment Development Department. Robinson is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension.

Daniel Witherell holds a degree in marketing and is a consultant and trainer with more than 20 years of experience in human services. Formerly an eligibility worker, supervisor and trainer for the Siskiyou County Department of Human Services, he has trained staff on CalWORKs, food stamps, Medi-Cal, CMSP and general assistance, as well as automated eligibility systems, including ISAWS. Witherell is the recipient of the Outstanding Service Award for Teaching from UC Davis Extension where he has served as an instructor for since 1992.

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Fiscal Essentials Institute August 18-22

The fiscal responsibilities of social services agencies are demanding and varied. Those with fiscal responsibilities are often expected to be a manager, supervisor, analyst, skilled technician and advisor. County administrators and program managers exert pressure for exceptional service from fiscal representatives. Those with fiscal authority are expected to understand financial impacts of changes for all programs and provide detailed analysis and recommendations to administration and program managers. They must also act as an interpreter so that program staff can understand the implications of funding and claiming on their programs.

In order to accomplish these varied and difficult tasks, fiscal managers must continually dedicate time to update their professional practices and to remain current on all program changes and fiscal policy decisions.

This institute provides fiscal administrators an opportunity to learn and update their professional practices and connect with their peers who can share hands-on experience. This week-long session takes participants through an entire fiscal year. The training covers key concepts, practices and tools—as well as access to professionals who will provide academic and practical guidance—required for a good fiscal manager.

Agenda
Funding—Explore All Sources

• state
• federal
• realignment
• grants

• subvention process
• budget review and analysis

• methodologies for all allocations
• maximizing funding sources

• overviews of social services programs
• connecting financial analysis to programs

• cost allocations
• claiming methodology

• claiming rules for administration and assistance
• best practices
• claiming simulations

• claiming tools
• claiming reports

• revenue tracking techniques
• identification of revenue sources

• spending plan
• reporting financial outcomes

• identifying needs
• fiscal forecasting

• adjustments
• balancing the books

Facilitator
Eileen Stern is retired from her position as the administrative services director of Santa Cruz County. With more than 20 years of experience in human services, she has worked closely with the California Department of Social Services to provide training to counties on changes in state regulations and policies.

Faculty
Terrie Concellos, C.P.A., M.B.A., is chief financial officer at the Santa Barbara County Department of Social Services where she manages the Fiscal Operations and Fiscal Special Projects divisions, providing oversight of department financial operations, budgeting and contracts administration. She previously served as financial audit supervisor for the county's Internal Audit Division, and division chief of Budget and Cost in the Auditor Controller's Office, preparing the county's CAFR and Cost Allocation Plan. Concellos is a member of the CWDA's Fiscal Committee and Financial Analysis and Data Systems (FAADs) Subcommittee.

Daniel Kim, M.P.P., has been the deputy director of administration for the Sacramento County Department of Human Assistance (DHA) since 2002. He manages the Divisions of Financial Management, Human Resources, General Services, Information Services, and Investigations. Prior to joining DHA, Kim was the budget and legislative affairs manager for the San Francisco Department of Human Services DHA for more than four years. In this capacity, he developed the department's budget, managed its fiscal operations and served as its legislative liaison. Before joining San Francisco County, he was a management consultant for Price Waterhouse specializing in state and local government projects. Before that time, Kim worked for the California Legislative Analyst's Office as fiscal and policy analyst on all state public health issues. He received his master's degree in public policy at Harvard University.

Mailee Kinsella is currently an administrative services manager in Santa Cruz County. She has nearly 30 years of experience in human services which includes a working knowledge and understanding of most direct program service areas in addition to 10 years of staff development supervision and training experience. Most recently Kinsella has had more than seven years of experience in the area of human services fiscal administration.

Leo Levenson, M.P.P., has served as the finance director for the City and County of San Francisco's Human Services Agency for the past seven years. During that period, he has been an active member of numerous fiscal workgroups with the County Welfare Directors Association (CWDA). During his public service career, Levenson served as a Peace Corps fish-farming volunteer in the Democratic Republic of the Congo, as a Superfund toxic waste clean-up project manager for U.S. Environmental Protection Agency Region 9 and as a natural disaster hazard mitigation specialist for the Federal Emergency Management Agency Region 9. Levenson also teaches public policy analysis at Mills College in Oakland. He received a master's degree in public policy from UC Berkeley and a bachelor's degree in biochemistry from Harvard University.

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To Enroll or for More Information

For more information
Please contact Alyson Wood at The Center for Human Services, UC Davis Extension by phone at (530) 757-8643 or by email at awood@unexmail.ucdavis.edu.

Enrollment Information

Enroll by June 9, 2008.

Please use a separate enrollment form for each institute and choose one of the following methods to enroll:

To enroll online
Go to www.peopleware.net/2710a and follow the steps through the registration process.

To enroll by mail
Download the booklet PDF with enrollment form, fill out and mail the completed enrollment form(s), or submit a letter with complete information about the staff attending, to:

Alyson Wood
UC Davis Extension
1632 Da Vinci Ct.
Davis, CA 95618-4860

To enroll by fax
Download the booklet PDF with enrollment form, and fax the complete information to (530) 754-5104. Please use the enrollment form or a letter providing the same complete information about the staff who will attend.

Fees
The institute enrollment fee is $1,564 per person. This fee includes dormitory lodging, meals, all institute materials and daily parking permit (when necessary). At the time of enrollment please include either pre-payment, a purchase order or a letter of authorization to bill. County agencies which have training contracts with UC Davis may choose to utilize training units from their current UCD training contract (FY 08-09). The exchange rate is two enrollments per one training unit; one enrollment per one-half training unit. Contact your UC Davis training coordinator if you are enrolling in an institute using contract training days.

Important: There is no discounted fee for daily commuters or for those who choose to arrange their own lodging accommodations. Commuters will receive meal cards for meals for which they are present.

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