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Integrated Services
Organizing Integrated Services
More than three decades ago, social service agencies recognized the need to serve individuals and families in ways that were more connected. As a result, the Department of Health, Education and Welfare created the following definition of integrated services:
Service integration refers primarily to ways of organizing the delivery of services to people at the local level. Service integration is not a new program to be superimposed … rather, it is a process aimed at developing an integrated framework. The services objectives must include such things as
- the coordinated delivery of services for the greatest benefit to people
- a holistic approach to the individual and family unit
- the provision of a comprehensive range of services locally
- the rational allocation of resources at the local level so as to be responsive to local needs
This concept has evolved from a program to a practice level, characterized by the following
- parent involvement
- information about available services
- choice of services
- consent and veto rights to any services offered
Professionals function in a consultative and supportive fashion. The relationship is a strong partnership focused on achieving the family's goals. Thus, integration has moved from an organizational concept to family-focused practice.
Many communities and a combination of human services are now working in an integrated fashion. While the models may differ, the commitment to improved service and outcomes for children, families and communities appears universal. However, as noted earlier, integration is not a program laid on other programs; if it does not reach the practice level, then it will not be effective. Integration at the program and policy levels provides pathways and support for strong relationships and service delivery.
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