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Customer Service
Services overview
Customization
Transfer of learning
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View course descriptions as PDF 
Services overview
Improving internal and external customer service can have powerful effects on client satisfaction, employee retention, teamwork and organizational performance. The training described in this section covers topics that concern staff at all levels of the organization and in all program areas.
Training can involve participants from a single organization or multiple organizations in a county or region.
Customization
Courses that follow can be delivered as described or adjusted to meet the needs of training participants and sponsoring agencies. Customization takes into consideration:
- experience levels and program backgrounds of trainees
- training objectives
- performance gaps training should address
- whether or not training is mandated
- agency circumstances and practices related to the topic
Course topics and activities are adjusted to tailor training to the agency and audience.
If your organization has a training need not addressed on this site, The Center can develop a new course or training program.
Transfer of learning
Center training incorporates content and delivery methods that facilitate transfer of learning from the training room to the job. Center staff also can work with agencies on pre- and post-training activities that promote transfer of learning.
List of courses by title
Customer Service Workshops
Service Excellence
Communicating Service Excellence
Focusing on the Customer
Treating Staff as Customers
Service with Compassion
Service Excellence Series
The Challenge of Excellent Service
The Role of Communication in Service Excellence
Team Building for Service Excellence
Developing Action Plans for Excellent Service
Evaluating Success in Service Excellence
View course descriptions as PDF
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