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Conflict Management and Workplace Violence
Services overview
Customization
Transfer of learning
Professional credit
View courses by title
View course descriptions as PDF 
Services overview
The Center's curriculum in conflict management and workplace violence reflects requests from counties. The workshops in this section can be conducted in individual counties or on a regional basis.
Customization
Courses that follow can be delivered as described or adjusted to meet the needs of training participants and sponsoring agencies. Customization takes into consideration:
" experience levels and program backgrounds of trainees
" training objectives
" performance gaps training should address
" whether or not training is mandated
" agency circumstances and practices related to the topic
Course topics and activities are adjusted to tailor training to the agency and
audience.
If your organization has a training need not addressed on this site, The Center can develop a new course or training program.
Transfer of learning
Center training incorporates content and delivery methods that facilitate transfer of learning from the training room to the job. Center staff also can work with agencies on training overviews for supervisors and managers as well as other pre- and post-training activities that promote transfer of learning.
Professional credit
Upon request qualifying workshops can be offered for continuing education credit through the California Board of Behavioral Sciences and California Board of Registered Nursing.
List of courses by title
Conflict Management
Conflict Resolution
Being Effective with Difficult People
Defusing Hostility and Violence
Workplace Violence
Workplace Violence: Reducing the Risk
Professional Assault Response Training
Crisis Response Teams
Critical Incident Reviews and Debriefings
Hate and Violence
View course descriptions as PDF
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