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Communication and Job Management

Services overview
Customization
Transfer of learning
View courses by title
View course descriptions as PDF 

Services overview

The training described in this section covers topics that concern staff at all levels of the organization and in all program areas.

Training can involve participants from a single organization or multiple organizations in a county or region.

Customization

Courses that follow can be delivered as described or adjusted to meet the needs of training participants and sponsoring agencies. Customization takes into consideration:
  • experience levels and program backgrounds of trainees
  • training objectives
  • performance gaps training should address
  • whether or not training is mandated
  • agency circumstances and practices related to the topic
Course topics and activities are adjusted to tailor training to the agency and audience.

If your organization has a training need not addressed on this site, The Center can develop a new course or training program.

Transfer of learning

Center training incorporates content and delivery methods that facilitate transfer of learning from the training room to the job. Center staff also can work with agencies on pre- and post-training activities that promote transfer of learning.

List of courses by title

Verbal Communication
    Tools for Successful Communication
    Developing Effective Listening Skills
    Successful Meetings
    Effective Presentations
    Improving Telephone Communication
Written Communication
    Writing Effective Letters, Memos and Reports
    Writing Successful Reports and Proposals
    Fundamentals of Writing
Job Management
    Building Trust in Yourself and Others
    Organizing Yourself for Excellence
    Managing Yourself on the Job
    Time Management
    Problem Solving
    Decision Making
View course descriptions as PDF 

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