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Service Integration
Services overview
Audiences
Customization
Transfer of learning
Professional credit
View courses by title
View course descriptions as PDF 
Links to related training
Services overview
Agencies increasingly find crossover in caseloads for economic assistance and child protective services. Training described in this section addresses knowledge, skills and practices needed to holistically serve families-whether first contact comes through public assistance, child welfare or adult services.
Audiences
The courses in this section can be used to train new workers or to update the knowledge and skills of experienced workers. Content can be adapted to training that involves a variety of partners, including:
- public and private social services
- mental health
- probation
- education
- law enforcement
- courts
- other community partners
Training can involve participants from a single organization or, to foster and support collaboration, multiple organizations in a county or region. Programs can serve other purposes, including:
- implementing new practice models
- introducing new delivery systems
- developing a consistent body of knowledge and common values within and across organizations, programs and staff levels
Customization
Courses that follow can be delivered as described or adjusted to meet the needs of training participants and sponsoring agencies. Customization takes into consideration:
- experience levels and program backgrounds of trainees
- training objectives
- performance gaps training should address
- whether or not training is mandated
- agency circumstances and practices related to the topic
Course topics and activities are adjusted to tailor training to the agency and audience.
If your organization has a training need not addressed on this site, The Center can develop a new course or training program.
Transfer of learning
Center training incorporates content and delivery methods that facilitate transfer of learning from the training room to the job. Center staff also can work with agencies on training overviews for supervisors and managers as well as other pre- and post-training activities that promote transfer of learning.
Professional credit
Upon request qualifying workshops can be offered for continuing education credit through the California Board of Behavioral Sciences and California Board of Registered Nursing.
List of courses by title
Organizational Issues
Service Design
Developing Community Resources
Changing Systems to Support Service Integration
Supervising Integrated Services
Employing Clients as Agency Personnel
Program Cross Training
Public Assistance Programs
Child Welfare Programs
Understanding Employment Services
Building and Sustaining Collaboration
Visioning Collaboration
Negotiating Collaboration
Sustaining Collaboration
Collaborative Case Management
Linking Services and Strengthening Families: Basic Orientation
Coordinated Case Planning: CalWORKs and Child Welfare
Multidisciplinary Interventions
Referrals
Mental Health Assessment and Referrals
Working with Substance-Abusing Clients
Domestic Abuse and CalWORKs
Child Abuse and Neglect: Reporting Responsibilities
Mandatory Reporting of Dependent-Adult and Elder Abuse
Simulations
Welcome to Integrated Services City
Welcome to TANF Town
Welcome to Recovery City
Policy and Practice
Integrating Parents into Policy Development
Fatherhood and Families
Social Welfare Policy: Issues for Staff and Clients
Ethics in the Workplace
View course descriptions as PDF
Links to related training
Northern California Training Academy programs can be delivered on a fee basis to counties outside the region.
The Resource Center for Family-Focused Practice offers training and consultation to support family group decision making and other multidisciplinary practices.
Other training useful for service integration efforts can be found on the Behavioral Health, Leadership and General pages of this site.
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