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Casework Skills
Services overview
Audiences
Customization
Transfer of learning
Professional credit
View courses by title
View course descriptions as PDF 
Links to related training
Services overview
Case workers-regardless of program-use a common set of skills and practices in work with clients. While content of client interactions varies by program-child welfare, adult services, employment services, child support, mental health and others-processes can be remarkably similar. This section brings together training in skills that cross program lines.
Audiences
The courses in this section can be used to train new workers or to update the knowledge and skills of experienced workers. Content can be adapted to the needs of a variety of organizations, including:
- child welfare
- probation
- child support services
- adult services
- employment services
- eligibility
- workforce development
- substance abuse
- mental health
Training can involve participants from a single organization or, to foster and support collaboration, multiple organizations in a county or region. Programs can serve other purposes, including:
- implementing new practice models
- introducing new delivery systems
- developing a consistent body of knowledge and common values within and across organizations, programs and staff levels
Customization
Courses that follow can be delivered as described or adjusted to meet the needs of training participants and sponsoring agencies. Customization takes into consideration:
" experience levels and program backgrounds of trainees
" training objectives
" performance gaps training should address
" whether or not training is mandated
" agency circumstances and practices related to the topic
Course topics and activities are adjusted to tailor training to the agency and audience.
If your organization has a training need not addressed on this site, The Center can develop a new course or training program.
Transfer of learning
Center training incorporates content and delivery methods that facilitate transfer of learning from the training room to the job. Center staff also can work with agencies on training overviews for supervisors and managers as well as other pre- and post-training activities that promote transfer of learning.
Professional credit
Upon request qualifying workshops can be offered for continuing education credit through the California Board of Behavioral Sciences and California Board of Registered Nursing.
List of courses by title
Working with Families
Focus on Families
Discovering Strengths
Family Conferencing
Working with Multiproblem Families
Family Systems Practice
Ethnic Parenting Practices
Interviewing Skills
Effective Worker-Client Interactions
Intentional Interviewing
Enhancing Interviewing Skills with Children
Casework Skills
Culturally Competent Case Management
Casework with Compassion
Task-Centered Casework and Counseling
Group Work Skills
Crisis Intervention Techniques
Working with Challenging Clients
Home Visits
The Art of Making Referrals
Job Management
Caseload Management
Case Recording and Documentation
Safety and Self-Care
Safety and Self-Care
Maintaining Professional Objectivity, Composure and Boundaries
Reducing the Risk of Codependency
Wellness in the Workplace
TB: Risks and Responsibilities
View course descriptions as PDF
Links to related training
See also: Service Integration.
Northern California Training Academy programs can be delivered on a fee basis to counties outside the region.
The Resource Center for Family-Focused Practice offers training and consultation to support family group decision making and other multidisciplinary practices.
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