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Child Support
Services overview
Audiences
Customization
Transfer of learning
Links to additional training
Services overview
Child support services departments serve many of the same clients as social services agencies. In the process of securing economic and medical assistance for children, child support staff address many of the same issues as human services staff-poverty, unemployment and barriers to employment. As part of public organizations, child support leaders and supervisors work in an environment similar to their counterparts in social services.
Child support departments have turned to The Center for training in a number of areas, including:
- leadership development
- supervisory development
- customer service
Audiences
As with other Center training, child support training can involve participants from a single organization or multiple organizations in a county or region.
Programs can be used to:
- train new workers or expand the knowledge and skill of existing workers
- foster collaboration
- implement new practice models
- introduce new delivery systems
- develop a consistent body of knowledge and common values within and across departments, programs, units and staff levels
Customization
Courses can be delivered as described or adjusted to meet the needs of training participants and sponsoring agencies. Customization takes into consideration:
- experience levels and program backgrounds of trainees
- training objectives
- performance gaps training should address
- whether or not training is mandated
- agency circumstances and practices related to the topic
Course topics and activities are adjusted to tailor training to the agency and audience.
If your organization has a training need not addressed in this catalog, The Center can develop a new course or training program.
Transfer of learning
Center training incorporates content and delivery methods that facilitate transfer of learning from the training room to the job. Center staff also can work with agencies on training overviews for supervisors and managers as well as other pre- and post-training activities that promote transfer of learning.
Links to additional training
See courses in Case Management, Leadership and General.
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