Support Staff Training
Skilled administrative and clerical staff are essential to an agency's effectiveness. To promote their assimilation and increase their productivity, The Center recommends that support staff be trained with groups of program staff as well as with job-specific groups.
Support Staff Workshops
Achieving Personal Excellence
Office Support Training
Organizing Your Work and Work Space
Improving Filing and Records Systems
Office Math Refresher
Powerful Proofreading and Editing Skills
Team Building for Support Staff
Communicating Service Excellence
Additional Training for Support Staff
The following workshops in
Service Integration and
Career Advancement and Professional Development can be adapted for support staff
Revitalizing the Human Services Professional
Working with Challenging Clients
Developing Effective Listening Skills
Improving Telephone Communication
Fundamentals of Writing
Organizing Yourself for Excellence
Managing Yourself on the Job
Time Management
Wellness in the Workplace
Interviewing for Career Advancement
Managing Your Career
Training useful for support staff also can be found in Civil Rights and Diversity as well as Automation and CWS/CMS Training.
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