Conflict Resolution

Full day

This workshop focuses on how to generate positive outcomes to job-related conflicts.

Topics include:

  • understanding the real issues—stay focused and avoid smoke screens
  • alleviating defensive behavior
  • using power, denial, suppression, compromise, mediation and collaboration techniques
  • reaching win-win outcomes
  • reconciling individual and organizational priorities

Participants learn specific techniques for recognizing and improving their personal styles of conflict resolution.